Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
GHvendors Rider Delivery
Our in-house riders deliver orders directly to your doorstep.
Available in major cities and towns across Ghana.
Orders are verified using a delivery PIN for security.
Pickup Station
Choose to pick up your order from a nearby GHvendors pickup location.
You’ll be notified when your package is ready.
Third-Party Courier Services (Coming Soon)
We’re working to integrate trusted courier partners for extended national and international deliveries.
All shipping methods include real-time tracking so you can follow your order from dispatch to delivery.
Do You Ship Internationally?
Currently, GHvendors does not offer international shipping. We are focused on providing fast, secure, and reliable delivery services within Ghana.
However, international shipping is part of our future expansion plans. Stay connected with us for updates as we grow to serve more regions beyond Ghana.
If you’re outside Ghana and wish to order, you may contact our support team for possible arrangements on a case-by-case basis.
📧 Email: support@ghvendors.com
📞 Phone: +233 54 385 3047
How Long Will It Take To Get My Package?
⏱️ How Long Will It Take To Get My Package?
Delivery time depends on your location and the vendor's dispatch speed:
Accra & Major Cities:
1–3 business days after the order is confirmed and dispatched.
Other Regions in Ghana:
3–5 business days depending on distance and accessibility.
Pickup Station Orders:
You’ll be notified via SMS or email when your package is ready (usually within 2–4 days).
We’ll keep you updated at every stage of your order — including processing, shipping, and delivery. You can also track your package in real time using our Track Your Order page.
Need help with a delay? Contact us:
📧 support@ghvendors.com | 📞 +233 54 385 3047
PAYMENT
What Payment Methods Are Accepted?
GHvendors accepts the following secure and convenient payment methods:
Mobile Money
✅ MTN Mobile Money
✅ Vodafone Cash
✅ AirtelTigo Money
Debit/Credit Cards
✅ Visa
✅ MasterCard
✅ Via Paystack Gateway
Cash on Delivery (Available in select areas)
Pay with cash when your order is delivered by a GHvendors rider.
Is Buying On-Line Safe?
Yes — shopping on GHvendors is 100% safe and secure.
We take your safety seriously by using the following measures:
Secure Payment Gateways
All payments are processed through trusted platforms like Paystack and Mobile Money, protected with SSL encryption.
Verified Vendors Only
Every seller on GHvendors goes through a verification process to ensure product quality and trustworthiness.
Delivery PIN Confirmation
Orders are only marked as delivered when the buyer provides a unique PIN code to the rider — ensuring your item gets to you, and only you.
Order Tracking & Notifications
You can track your order in real time and get email/SMS updates at every stage.
Customer Support You Can Reach
Got an issue? We’re here to help via phone, chat, or email.
At GHvendors, your safety, privacy, and satisfaction come first — every time you shop.
Order & Retunrs
How do I place an Order?
Browse products on the site
Add items to your cart
Go to Checkout
Enter delivery details
Choose payment method (MoMo, Card, or Cash on Delivery)
Place your order
Get confirmation via SMS/email and track your order
How Can I Cancel Or Change My Order?
To cancel or change your order:
Contact us immediately after placing the order
If the order hasn't shipped, we’ll help update or cancel it
Once shipped, changes may not be possible
📞 +233 54 385 3047
📧 support@ghvendors.com
Do I need an account to place an order?
No, you don’t need an account — you can checkout as a guest.
However, creating an account lets you track orders, save addresses, and shop faster next time
How Do I Track My Order?
Go to the “Track Your Order” page
Enter your Order ID and email or phone number
View your order status and delivery progress
You’ll also receive updates via SMS or email.
How Can I Return a Product?
Contact our support within 7 days of delivery
Provide your Order ID and reason for return
We’ll guide you through the return process
Product must be unused and in original packaging
📧 support@ghvendors.com | 📞 +233 54 385 3047
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