GHvendors Privacy Policy
Effective Date: September 3, 2026
GHvendors respects your privacy and is committed to protecting the personal information of customers, vendors, riders, administrators, and other users of our website, mobile applications, and related services.
This Privacy Policy explains what information GHvendors collects, why we collect it, how we use it, when we may share it, how we protect it, and the choices available to you.
By using GHvendors, creating an account, placing an order, registering as a vendor, using Google Sign-In or Apple Sign-In, or otherwise using our services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
GHvendors may collect information that you provide directly to us and information generated when you use our services.
Personal and Account Information
When you create or use a GHvendors account, we may collect:
- Full name
- Email address
- Phone number
- Profile photo
- Account type, such as buyer or vendor
- Login and authentication information
- Communication preferences
- Account activity
Google Sign-In Information
When you choose Continue with Google, GHvendors may receive information from Google that you authorize Google to provide to us, such as:
- Your name
- Email address
- Google account identifier
- Profile picture
GHvendors uses this information to authenticate you, create or access your GHvendors account, identify your account, and provide our services.
GHvendors does not sell Google user data.
We do not use Google Sign-In information for unrelated advertising purposes, and we do not request access to your Gmail messages, Google Drive files, contacts, calendar, or other Google services unless a separate feature clearly requires such permission and you explicitly authorize it.
Our use of information received from Google APIs will comply with applicable Google API Services User Data requirements.
Apple Sign-In Information
If you choose Continue with Apple, Apple may provide GHvendors with:
- Your Apple account identifier
- Your name, when provided
- Your email address or Apple Private Relay email address
We use this information only for authentication, account creation, account access, security, and providing GHvendors services.
Order and Transaction Information
When you place or manage an order, we may collect:
- Order number
- Products ordered
- Quantity
- Price
- Vendor information
- Delivery or pickup method
- Order status
- Payment status
- Transaction references
- Refund information
- Order history
Delivery and Address Information
To process and deliver orders, we may collect:
- Delivery address
- City, area, or region
- Delivery instructions
- Contact phone number
- Pickup location
- Location information where necessary for delivery or order tracking
Location access will only be used where relevant to a feature you choose to use, such as selecting a delivery location or tracking delivery.
Payment Information
Payments may be processed by third-party payment providers.
GHvendors may receive payment-related information such as:
- Transaction reference
- Payment method type
- Amount paid
- Currency
- Payment status
- Refund status
GHvendors does not intend to store complete payment card numbers, CVV codes, or other sensitive card credentials when those details are processed directly by an authorized payment provider.
Payment providers may process your information according to their own privacy policies and security requirements.
Vendor Information
If you register as a vendor, we may collect additional information such as:
- Business or store name
- Business contact information
- Store information
- Product information
- Business documents
- Identity or verification information where required
- Payout information
- Sales and earnings information
- Order fulfillment information
This information may be used to operate the GHvendors marketplace, verify vendors, process payouts, prevent fraud, and comply with legal or business requirements.
Customer Support and Communications
When you contact GHvendors or communicate through our platform, we may collect:
- Chat messages
- Support requests
- Complaints
- Vendor reports
- Order disputes
- Emails
- Other communications you send to us
Device and Technical Information
When you use GHvendors, certain technical information may be collected automatically, including:
- Device type
- Operating system
- App version
- IP address
- Browser information
- Device identifiers where permitted
- App performance information
- Error and diagnostic information
- Login events
- Security events
Push Notification Information
If you allow push notifications, GHvendors may collect and store a device push-notification token.
We use this token to send notifications such as:
- Order updates
- Payment confirmations
- Delivery updates
- Pickup notifications
- Account and security alerts
- Customer support updates
- Promotions or announcements where permitted
You can manage notification permissions through your device settings.
Usage and Analytics Information
We may collect information about how our website and applications are used, including:
- Pages or screens viewed
- Features used
- Search activity
- Product interactions
- App performance
- General usage patterns
This helps us understand how GHvendors is used and improve the platform.
2. How We Use Your Information
GHvendors may use personal information to:
- Create and manage user accounts
- Authenticate users
- Provide Google Sign-In and Apple Sign-In
- Process purchases and orders
- Process and verify payments
- Coordinate delivery and pickup
- Send order and delivery notifications
- Allow vendors to manage their stores
- Provide customer support
- Respond to disputes, reports, and complaints
- Prevent fraud and unauthorized activity
- Protect GHvendors users and systems
- Maintain platform security
- Improve our applications and services
- Diagnose technical problems
- Maintain transaction and order records
- Communicate important service information
- Comply with applicable legal obligations
- Enforce our terms and marketplace rules
3. How We Share Information
GHvendors does not sell your personal information.
We may share limited information where necessary to operate our marketplace.
Vendors
When you place an order, the relevant vendor may receive information reasonably necessary to prepare and fulfill that order.
This may include your name, order details, order number, and other information required for fulfillment.
Riders and Delivery Partners
Where GHvendors provides delivery, riders or delivery partners may receive information needed to complete the delivery, such as:
- Customer name
- Delivery location
- Phone number where necessary
- Order number
- Delivery instructions
Riders should only use this information for completing GHvendors deliveries.
Payment Providers
Payment information may be shared with payment processors and financial-service providers to:
- Process payments
- Confirm transactions
- Prevent fraud
- Process refunds
- Resolve payment disputes
Authentication Providers
When you choose third-party authentication, information may be exchanged with providers such as:
- Apple
- Supabase or other authentication infrastructure used by GHvendors
This is necessary to authenticate your account securely.
Technology and Service Providers
GHvendors may use trusted service providers for services such as:
- Cloud hosting
- Database services
- Authentication
- SMS
- Push notifications
- Analytics
- Customer support
- Fraud prevention
- Application infrastructure
These service providers may process information only as necessary to provide their services to GHvendors and subject to applicable contractual or legal requirements.
Legal and Safety Reasons
GHvendors may disclose information if reasonably necessary to:
- Comply with applicable law or legal process
- Respond to lawful government requests
- Investigate fraud
- Protect users
- Protect GHvendors property or systems
- Enforce our agreements
- Prevent threats to safety or security
4. Data Security
GHvendors uses reasonable administrative, technical, and organizational measures designed to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
These measures may include authentication controls, role-based access restrictions, secure third-party infrastructure, access monitoring, and other appropriate safeguards.
However, no internet-based service or electronic storage system can guarantee absolute security.
Users are responsible for protecting their login information and should not share OTP codes, delivery security codes, passwords, or other authentication credentials with unauthorized persons.
5. Data Retention
GHvendors retains personal information only for as long as reasonably necessary for purposes including:
- Providing our services
- Maintaining accounts
- Processing orders
- Maintaining transaction records
- Resolving disputes
- Preventing fraud
- Meeting legal, accounting, tax, or regulatory obligations
- Protecting GHvendors and its users
Information may be deleted, anonymized, or retained for a longer period where required by law or necessary for legitimate legal or security purposes.
6. Account Deletion and Your Rights
You may request access to, correction of, or deletion of your personal information.
Where an account-deletion option is available inside the GHvendors app, you may use that feature.
You may also contact:
to request assistance with your account or personal data.
Depending on applicable law, you may have rights to:
- Access personal information we hold about you
- Correct inaccurate information
- Request deletion
- Restrict certain processing
- Withdraw consent where processing is based on consent
- Object to certain uses of your information
- Request information about how your data is used
Some information may need to be retained even after account deletion when required for legal, fraud-prevention, transaction-record, dispute, or security purposes.
7. Google User Data
When GHvendors uses Google Sign-In, we access only the information necessary to authenticate you and operate your GHvendors account.
Depending on the permissions you grant, this may include your:
- Name
- Email address
- Google account identifier
- Profile image
GHvendors uses Google user data only to:
- Authenticate users
- Create or locate GHvendors accounts
- Maintain account identity
- Provide GHvendors services
- Prevent unauthorized account access
GHvendors does not sell Google user data and does not use Google Sign-In data for unrelated purposes.
We do not transfer Google user data to third parties except where necessary to provide GHvendors services, maintain security, comply with law, or use trusted service providers acting on our behalf.
8. Apple Sign-In and Private Relay
Apple may allow users to hide their personal email address by providing a Private Relay email address.
GHvendors treats Apple Private Relay addresses as legitimate account email addresses and uses them for account and service communications where available.
9. Cookies and Similar Technologies
The GHvendors website may use cookies or similar technologies for purposes such as:
- Authentication
- Session management
- Security
- User preferences
- Performance
- Analytics
You may control certain cookie settings through your browser where applicable.
10. Children's Privacy
GHvendors is not intended to knowingly collect personal information from children who are not legally permitted to use the service without parental or guardian authorization.
If we learn that personal information has been collected from a child in violation of applicable law, we may take appropriate steps to delete or restrict that information.
Parents or guardians who have concerns may contact:
11. Third-Party Services and Links
GHvendors may contain links to or integrations with third-party websites, applications, payment services, authentication providers, or other services.
These third parties operate under their own privacy policies.
GHvendors is not responsible for the independent privacy practices of third-party services.
We encourage users to review the privacy policies of services they choose to use.
12. International Data Processing
GHvendors may use cloud infrastructure or technology providers whose systems operate in different countries.
As a result, information may be processed or stored outside the country where you reside.
Where applicable, GHvendors will seek to use appropriate safeguards for international data processing.
13. Marketplace Privacy
GHvendors operates a multi-vendor marketplace.
Buyers and vendors should only use information obtained through GHvendors for legitimate marketplace purposes.
Vendors, riders, or other users must not misuse customer information for unauthorized marketing, harassment, fraud, or unrelated purposes.
GHvendors may suspend or restrict accounts that misuse personal information.
14. Fraud Prevention and Security
GHvendors may use account, transaction, device, order, login, and security information to:
- Detect suspicious activity
- Prevent fraudulent transactions
- Investigate unauthorized access
- Prevent misuse of delivery or pickup security codes
- Protect buyer and vendor accounts
- Enforce marketplace rules
15. Communications
GHvendors may contact you by email, SMS, push notification, or in-app message regarding:
- Account activity
- Login verification
- Orders
- Payments
- Pickup
- Delivery
- Security
- Customer support
- Important service changes
Marketing or promotional communications may be sent where permitted. Users may be given options to manage certain promotional communications.
Transactional and security messages may still be sent when necessary to operate your account or fulfill an order.
16. Changes to This Privacy Policy
GHvendors may update this Privacy Policy from time to time.
When material changes are made, we may update the effective date and provide additional notice where appropriate.
Continued use of GHvendors after an updated policy becomes effective may be subject to the revised policy.
17. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or your personal information, contact: